Please be very careful.  Microsoft will never call you about security risks to your computer or virus venerability issues with Trojan Viruses.  This is a complete scam.  These scammers are from India and have moderate to extreme accents and they mean to rip you off if you allow them remote access into your computer.  They don’t have to call you.  The most common way of reaching these scammers is to try looking for a website to help you with a virus problem.  If you misspell the site or you don’t look closely enough to the actual URL (The Site) you will find these guys on your own.  For instance, you are looking to contact: Google, HP, Dell, Acer, Lenovo, Canon, Lexmark or any other manufacture you may be trying to contact, your URL (The Site) should look like http://www.support.dell.com, not http://www.helpandsupportdell.com.  These rip-off experts have realized that we type URL’s wrong and they also know that people are quick to choose the first site available when they are looking for help.  Misspelling is a very easy thing to do, and can cost you a lot of money if you allow them remote entry into your computer.  They will show you the Event Viewer in the management console of your computer and tell you that all of the issues you see are security breaches or malware.  They make you believe they are with Microsoft or someone else you would trust to let them remote in.  They will start immediately placing their tools into your computer to steal passwords, baking and credit card information, Facebook and Outlook contacts, anything usable to gain access to your accounts, and friends that you may have that are easy prey.  Let’s face it, you fell for it and most of your friends may too.  They will place viruses on your computer, passwords that you don’t know, change security information on your login sites; they may even add a password that won’t allow you to get to your welcome screen.

To avoid these scams, make sure the URL is correct:  hover your mouse over it, it may be a redirect and not the site your looking for, Hang-up on them, if they call you right back hang up again and tell them you are calling the FBI, it sometimes works and they won’t call you back, unplug your Ethernet cable or the modem itself and ask them if they are still getting information from your computer, if they are you know its a scam, your computer can’t give them any information without a connection.  Me personally, I avoid talking to any Indian that I didn’t call and know who they work for.  Not all Indians are scammers, all of the big companies now farm out their support because the earnings in India are so much less than the United States, so don’t feel like every Indian out there is trying to steal from you.  A lot of them are very smart and really can help you.  But there is now this scam out and it is almost always an Indian doing it.  Please call me from another phone or hang up on them and then call me, but do it prior to letting them have remote access.  If you never allow them in, you can call me and I can help you by talking you through how to get their page from being on your screen everytime you open the internet, and it not allowing you to do anything else on your computer.

I can help you 100% of the time.  If you did not let them in.  I can also help you if you did.  Please first turn off the power to your router or modem, or both.  Then call your bank and credit card companies to make sure neither are compromised and ask the bank and credit card companies  to issue you new bank account and credit card numbers and site  logins for both.  Then you call me and I will help make sure they don’t have access. by talking you through it.  I would also, if they had gained access to your machine change your Email and Facebook passwords, and any other passwords that you may store contacts with.

Please be careful and at least call me if you think they could have possibly tried to scam you.

Rusty Allen, CEO TechANYWHERE  http://www.techanywhere.com