I spent 15 minutes correcting a problem with a Cricket Air Card after support told them they had hardware issues.

To resolve the issue I had to:

• remove all the dialup connections they installed
• ran a run as administrator command to release the ip (ipconfig /release)
• renew the ip; (ipconfig /renew)
• flush the DNS (ipconfig /flushdns)
• and then register DNS (ipconfig /registerdns)

I was then able to reload the Cricket drivers and connect to the Air card.

It was actually a Cricket issue that their support could not figure out. I sometimes feel that the easiest support is the support you get from your local hardware guy. It even amazes me sometimes how understaffed and unqualified the people who give support are. I had so many phone calls from the people who loaded and let the 24/7 support people crash their computers and load 200 viruses on them. They actually believe they are contacting Norton or HP.

They call the 800 number and are redirected to India or some other country where they are told that they have been hacked. The company then remotes into their computer and installs hundreds of viruses and requests $189 for a lifetime or yearly support contract.  What a world we are living in.