Do not call these guys claiming that they are Windows Help.  This is a SCAM.  These people are thieves;  they are the people producing the virus.  They are infecting sites and downloading this image to your computer to get you to call them.  I repeat, this is a SCAM.  Do not fall for this, and DO NOT GIVE THEM ANY MONEY.  Hang up on them.  Do not let them remote into your computer.  I can’t believe the number of people who are falling for this scam.